Legal Document

Terms of Service

Last updated: May 22, 2026

Welcome to AeroFind AG ("AeroFind", "we", "us", or "our"). These Terms & Conditions govern the license, integration, and operational usage of our AI-powered lost and found matching terminal, ground services staff portal, and courier dispatch APIs (collectively, the "Platform").

1. Acceptance & Aviation Licensing

By installing the Platform on local airport boundaries or licensing access to the demo sandbox, airport authorities, ground handlers, and partner airlines ("Licensees") agree to these Terms. Custom system deployments require a signed System Integration Agreement, which supersedes any conflicting clauses herein.

2. Intellectual Property & Local Code Restrictions

AeroFind holds exclusive patent rights and trade secret protections for the local neural matching scripts, mathematical heuristics, and localized database schemas. Specifically, Licensees agree:

  • No Reverse Engineering: Licensees may not decompile or dissect local binary AI components or matching engines.
  • Custom Add-On Modding: Modification of HTML, styling elements, and localization tables is permitted exclusively to align with airport brand styles.

3. Service Level Agreements (SLAs) & Ground Operations

While AeroFind guarantees maximum system uptime for the local operational terminals, baggage physical retrieval speed remains the sole responsibility of the airport ground service team:

  • Matching Accuracy: Match suggestions are calculated based on data entered by staff and passengers. Accuracy levels depend entirely on descriptions and tag integrity.
  • Courier Coordination: AeroFind provides transit telemetry and labels. Courier routes, delivery times, and actual luggage care depend entirely on assigned courier networks.

4. Operational Limits & SITA Infrastructure

AeroFind is not liable for flight delays, mechanical baggage sorting grid failures, or downstream global data outages from SITA or WorldTracer® networks. Licensees are responsible for securing continuous LAN and local database connections within their terminal boundaries.

5. Governing Law

These terms are governed by the laws of the Federal Republic of Germany. Any legal actions or contractual disputes arising from sovereign system licenses shall be settled exclusively before the District Court of Munich (Landgericht München I).